Cancellation and Refund Policies

Return and Exchange Information:

• Returns are allowed only if requested before the product is shipped.
• Once the product has been shipped, orders cannot be canceled.

• If your order hasn’t been shipped yet, you can cancel it by sending an email to us at zenvy7229@gmail.com with your Order ID and reason for cancellation.

Damaged Product Return Policy:

• If you receive a damaged or defective product, you must email us at zenvy7229@gmail.com within 24 hours of receiving the item.
• The email must include a clear unboxing video showing the damage and the packaging.
• Products without video proof will not be eligible for return or refund.

Refund Processing Time:

• Approved refunds will be processed and credited to your original payment method within 5–7 business days.

• Zenvy is not responsible for delays caused by bank processing times.